Privacy Policy

Last updated: 28 August 2026

On Your Side respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect, why we use it and how we look after it.

Information We May Collect

When you contact us or use our services, we may collect information including:

• Your name and contact details, such as your telephone number and email address.
• Information you provide through our website enquiry form, email, telephone or WhatsApp.
• Information about the matter you are asking us to help with.
• Documents, correspondence or other information you choose to provide.
• Records of our communications with you.
• Information necessary to provide and administer any service you ask us to undertake.

Depending on the nature of your matter, information you provide may sometimes contain sensitive personal information. We will only use such information where necessary to understand your situation and provide the support you have requested, and where permitted by law.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for help.
• Provide the services you have asked us to provide.
• Communicate with you about your matter.
• Prepare correspondence, documents or other work you have requested.
• Manage payments and our business records.
• Improve and administer our services.
• Meet our legal, regulatory and accounting obligations.

We will only use your personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include taking steps at your request before providing a service, performing our agreement with you, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent where required.

Sharing Your Information

We do not sell your personal information.

We may use trusted service providers where necessary to operate our business, such as website, email, communications, payment, IT or professional service providers.

We will only disclose information to another organisation or person in connection with your matter where there is an appropriate reason to do so, including where you have asked or authorised us to do so or where disclosure is required by law.

WhatsApp and Other Communications

If you choose to contact On Your Side through WhatsApp, email or another third-party communication service, information you send will also be processed by the provider of that service in accordance with its own privacy arrangements.

You should avoid sending information that is not necessary for us to deal with your enquiry.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, tax and accounting requirements.

Information that is no longer required will be securely deleted or disposed of where appropriate.

Keeping Your Information Secure

We take reasonable steps to protect the personal information entrusted to us and to prevent unauthorised access, loss, misuse or disclosure.

However, no method of electronic communication or storage can be guaranteed to be completely secure.

Website and Cookies

Our website provider may use cookies and similar technologies that are necessary for the website to operate or that help understand how the website is used.

Where consent is legally required for non-essential cookies, appropriate choices should be provided through the website.

Your Rights

Under UK data-protection law, you may have rights regarding your personal information, including the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict how your information is used in certain circumstances.
• Object to certain uses of your personal information.
• Ask for certain information to be transferred to you or another organisation where applicable.
• Withdraw consent where we rely on consent to use your information.

These rights are subject to the conditions and exemptions contained in data-protection law.

Contact Us About Your Information

If you have a question about this Privacy Policy or how On Your Side handles your personal information, please contact us:

On Your Side
Email: enquiries@onyoursidehelp.co.uk
Telephone: 0191 359 3041

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.